1. The use of customer information

Your personal details that you can or must fill in on our website, required or optional, are required for processing your order or for responding to your question or comment. Your name, address, telephone number and e-mail address and order history are included in the data we process. Your name and address details will only be used as the shipping address of your order, and will thus be shared with the shipping company. Your e-mail address will only be used for electronic communication between Herba-English and you, and will never be disclosed to any third-party.

You will receive an e-mail with the order confirmation after placing an order. Answers to your questions and / or comments will also mainly be made by e-mail. Finally, your telephone number will only be used for incidental delays in your order. The information you provide is stored in the database of This is only done for the sole purposes described in this policy.


2. Storage of the information

Your personal details and your order details are stored in a secure database. Periodically these data will be cleaned and old data will be deleted. If you have questions about the data that we have stored from you, please contact us via the contact menu on our website. You will then receive the information registered by us as soon as possible. Insofar as your customer information is still available and you want to have it removed, you can request it through the same communication channel. Once this assignment is received, the data will be deleted as soon as possible.


3. Providing information to third parties

Your personal information will not be sold, traded or rented to third parties, authorities or organizations. This means that data about your orders are not provided to third parties, unless we are legally obliged to do so. You will be notified of this, should it ever happen.

4. Exception in relation to information to third parties

Suppliers such as Specialist Supplements are, on a contractual basis, subject to request personal data from customers of Nat-Help. This happens in exceptional cases and on an incidental basis. You will be notified of this if this ever happens.


5. Your permission

By using our website you agree to the data we collect and use it in the manner described above.


6. Changes

Changes to the Privacy Policy are clearly stated on our website.


7. Other

If you have any questions about the Privacy Policy or its applications, please contact us via the contact menu on our website.