Terms & Conditions

ARTICLE 1 - SCOPE

These general conditions of sale govern all sales of products (hereinafter the 'Products'), which are offered on this Website (hereinafter 'the Site'), whose Publisher is: «InnovaPlus SPRL, 32 Av Franklin Roosevelt, 1000 Bruxelles, Belgium ».
The fact of placing an order implies the unconditional acceptance, by the Customer, of the entirety of the general conditions of sale of the Site, to the exclusion of all other conditions.

ARTICLE 2 - PRODUCTS

Products offered for sale on this Site have been clinically tested to prove their effectiveness and safety. All the elements specific to each Product are included in the order by the Customer. The photos inserted on the Site are not likely to engage the responsibility of the Seller.

ARTICLE 3 - PRICE OFFERS

Promotional offers are valid only in the double limit cumulative of their online and available stocks.
The prices appearing on this Site are indicated in Pounds, all taxes included except for participation in the expenses of sending or making available (see article 7), and are likely of variation during the year, on the understanding that the products ordered are invoiced at the prices in effect when the order is registered.

ARTICLE 4 - ORDER

The order is materialized by clicking on the button "validate my shopping cart". By confirming his order by clicking on the button "Pay Now", the Customer declares to accept this one as well as the entirety of the present general conditions of sale.
The order placed by the Customer is the subject of an acknowledgment of receipt, containing the details of the order, sent to the Customer to the e-mail address entered. This acknowledgment will specify the exact amount invoiced and the delivery terms of the order.
The Seller reserves the right to cancel any order from a Customer with whom there is a payment backlog or litigation relating to the payment of a previous order, or for any other legitimate reason including the abnormal nature of the order.

ARTICLE 5 - AVAILABILITY OF PRODUCTS

The offers of products offered on the Site are only valid while stocks last. In case of unavailability of the Product after placing the order, the Seller undertakes to inform the Customer, within 8 days, and to indicate the waiting period for receipt of this Product. In this case, the Customer will be able to request the cancellation of his order (refund by bank transfer to the Customer's account used to pay the order within 15 days) or the exchange of his / her order by contacting the seller by e-mail: contact@nathelp.com

ARTICLE 6 - TERMS OF PAYMENT

6.1. Means of payment available

The Customer must pay for his order by one of the means of payment offered on the Site. Payment for purchases on the Site is made exclusively in Euros. Online payment by credit card is completely secure.
Retention of title: The products remain the entire property of the Seller until full payment of the price by the Customer.

Personal information and personal data about you are necessary for the management of your order and our commercial relations. They can be passed on to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer and the information we send you.
In accordance with the Data Protection Act of January 6, 1978, you have a right of access and rectification and opposition to personal data about you. Simply write to us online at Customer Service, indicating your name, first name, e-mail address and if possible your customer reference. In accordance with the regulations in force, your application must be signed and accompanied by a photocopy of an identity card bearing your signature and specify the address to which the reply must be sent. An answer will be sent to you within 2 months of receiving the request.
Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The cookie is intended to signal your passage on our site. Cookies are therefore only for the purpose of improving the personalized service that is intended for you.

Your data is not resold to third parties.

 

6.2. Card Payment Security

Transactions are done through the Payzen SSL site and no customer credit card information is stored by this website.

 

ARTICLE 7 - DELIVERY

7.1. Terms of delivery

The products are delivered to the delivery address indicated during the ordering process.
It is up to the Customer to provide exactly all the details necessary for the proper delivery of his order. If he is absent during the delivery of the parcel by the carrier, the Customer will do his business of organizing a new delivery or removal of the parcel at a specific point.
The delivery will be done in average time of 2 working days from the payment of the order on line and at the latest in the 6 working days which follow. The costs of sending or making available are the responsibility of the Customer.
The delivery date may be extended at the request of either the Customer or the Seller, for a period of seven days and it will become the deadline for delivery of the ordered Product, except in cases of force majeure invoked by the Seller. Beyond this deadline, the Customer may notify the Seller by e-mail, its decision to cancel the order, and recover the full amount paid within 30 days.

7.2. Terms of exchange or refund

In case of non-conformity of the Product delivered with the ordered Product, or in case of damage related to the conditions of carriage, noted by the Customer on the day of receipt of the parcel, the Seller undertakes to exchange the Product or to the refund. The Customer must inform the Seller by email, specifying whether he wishes to exchange the product or obtain reimbursement by sending in this case the refund form provided for this purpose on the site. Provided that the Product delivered to the Customer is returned to the Seller in its original packaging and in perfect condition, at the address that will be indicated to the Customer by email, it will be exchanged or refunded within 10 days from receipt.
The Product will be exchanged with a Product strictly identical, within the limits of available stocks, or, if the Product is no longer available, with a similar Product. If the Customer so wishes, the Product returned to the Seller will be refunded, as well as the shipping costs, as soon as possible, if the Seller's liability is established.

ARTICLE 8 - THE RIGHT OF WITHDRAWAL

The consumer has a period of seven clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except, if necessary, the cost of return. The consumer may waive this deadline in case he cannot move and where simultaneously he would need to appeal to an immediate benefit and necessary to its conditions of existence. In this case, he would continue to exercise his right of withdrawal without having to justify reasons or to pay penalties. This right of withdrawal only applies for orders of less than 300£.
The period mentioned in the preceding paragraph runs from receipt for goods or acceptance of the offer for services.
When the information regarding the modalities of return (address) has not been provided, the period of exercise of the right of withdrawal is extended to three months. However, from the moment this information is delivered within three months from the receipt of the goods or acceptance of the offer, the seven-day period mentioned in the first paragraph will start to run.
When the seven-day period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
The consumer must warn the Site by email before returning his/her products. Upon reception of the parcel at the Site's headquarters, the Site will then refund the products to the consumer. Any shipping fee that may apply is at the charge of the consumer and won't be refunded.

 

ARTICLE 9 - GUARANTEES AND RESPONSIBILITIES

The Customer benefits from the legal guarantee of hidden defects.
The Seller cannot be held responsible for non-performance of the contract concluded in the event of out of stock or temporary or permanent unavailability of the Product, as well as in case of force majeure, disruption or total or partial strike including postal services and means of transport and / or communications. The Seller shall not be liable for any consequential damages as a result of this, business interruption, loss of profit, loss of opportunity, damages or costs.

 

ARTICLE 10 - COMPUTERS AND FREEDOMS

The information provided by the Customer when placing his order will be processed by computer and are all necessary for the establishment of the contract.

The Customer has the right to oppose, access and rectify the data concerning him, of which the Seller, as well as the service providers to whom he will have recourse, will be or may be recipients. To exercise his right, the Customer must send his request to contact@nathelp.com

ARTICLE 12 - PROTECTION OF PERSONAL DATA AND RESPECT FOR PRIVACY

By simply registering on this online website, the customer expressly authorizes this website to proceed with the processing of his personal data and to use them for management purposes. of his company. "Internal management of your company" is understood to mean customer administration, order management, delivery, invoicing, services, solvency tracking, as well as marketing and personalized advertising. In accordance with the law of 8 December 1992 on the protection of privacy, the customer has at any time a free right to access and rectify his data on request with proof of his identity.

The customer may at any time request to consult, correct or delete the personal data that this website has recorded about him respectively by writing.

• by e-mail to contact@nathelp.com

• by mail: InnovaPlus SPRL, 32 Av Franklin Roosevelt, 1050 Bruxelles, Belgium.

For further information, the Client is invited to contact the public register updated by the Commission for the Protection of Privacy. An appeal is instituted in case of violation of the law of 8 December 1992, before the President of the Court of First Instance and the Client can consult the public register of salaries with the Commission for protection of privacy.